Terms of Service

Last updated: December 18, 2025

Introduction and Acceptance

Welcome to Ember Roast. These Terms of Service govern your access to and use of our website, subscription services, workshops, and corporate programs. By accessing or using our services, you agree to be bound by these terms.

If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time, and your continued use of our services following any changes indicates your acceptance of the updated terms.

Our Services

Ember Roast offers the following services:

Single Origin Coffee Subscriptions

Monthly delivery of carefully selected single-origin coffee beans with detailed tasting notes and brewing guidance.

Brewing Workshop Experiences

Hands-on educational sessions teaching various brewing techniques and coffee appreciation skills.

Corporate Coffee Programs

Comprehensive office coffee solutions including equipment consultation, regular deliveries, and staff training.

We strive to maintain high service standards but reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.

Acceptable Use Policy

When using our services, you agree to:

• Provide accurate and complete information when registering or placing orders
• Use our services only for lawful purposes
• Respect intellectual property rights of Ember Roast and others
• Refrain from attempting to gain unauthorized access to our systems
• Not use our services in any way that could harm or impair their functionality

You agree not to:

• Resell coffee received through our subscription services without authorization
• Use automated systems to access our website inappropriately
• Interfere with other users' ability to access our services
• Upload malicious code or engage in harmful activities

Account Registration and Security

Account Creation

Some services may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Security

You agree to immediately notify us of any unauthorized use of your account or any other security breach. We cannot be held responsible for losses arising from unauthorized use of your account.

Account Termination

We reserve the right to suspend or terminate accounts that violate these terms or engage in suspicious activity. You may close your account at any time by contacting us.

Age Requirement

You must be at least 18 years old to create an account and use our services. By using our services, you represent that you meet this age requirement.

Subscriptions and Payments

Subscription Terms

Coffee subscriptions are billed on a monthly basis. Your subscription will automatically renew each month unless you cancel before the next billing cycle.

Payment Processing

All payments are processed securely through our payment partners. You agree to provide valid payment information and authorize us to charge your payment method for the services you order.

Price Changes

We reserve the right to adjust pricing with reasonable advance notice. Price changes will not affect your current billing cycle but will apply to subsequent renewals.

Cancellation and Refunds

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. Refunds are handled according to our refund policy on a case-by-case basis.

Service Availability and Modifications

Service Uptime

While we strive to maintain continuous service availability, we do not guarantee uninterrupted access to our website or services. Scheduled maintenance and unforeseen technical issues may temporarily affect availability.

Product Availability

Coffee origins and specific products may vary based on seasonal availability and harvest cycles. We reserve the right to substitute comparable products when necessary.

Service Modifications

We may modify, update, or discontinue features of our services at any time. Where possible, we will provide advance notice of significant changes that affect your service experience.

Geographic Restrictions

Our services may not be available in all locations. We reserve the right to limit service availability based on geographic region.

Intellectual Property Rights

Ember Roast Content

All content on our website, including text, graphics, logos, images, and software, is the property of Ember Roast and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our explicit permission.

User Content

If you submit reviews, comments, or other content to our website, you grant us a non-exclusive license to use, reproduce, and display that content in connection with our services.

Trademarks

Ember Roast and our logo are trademarks of our company. Other trademarks appearing on our website are the property of their respective owners.

Limitation of Liability

To the fullest extent permitted by law:

• Ember Roast shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services
• Our total liability for any claims related to our services shall not exceed the amount you paid us in the past twelve months
• We are not responsible for delays or failures in delivery caused by circumstances beyond our control

Some jurisdictions do not allow the limitation of certain damages, so some of these limitations may not apply to you.

Disclaimers and Warranties

Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that:

• Our services will meet your specific requirements or expectations
• Our services will be uninterrupted, timely, secure, or error-free
• The quality of products or services will meet your expectations
• Any errors in our services or products will be corrected

Indemnification

You agree to indemnify and hold harmless Ember Roast, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of our services, your violation of these terms, or your violation of any rights of another party.

Governing Law and Disputes

Governing Law

These Terms of Service are governed by the laws of the jurisdiction in which Ember Roast operates, without regard to conflict of law principles.

Dispute Resolution

In the event of any dispute arising from these terms or our services, we encourage you to contact us first to seek an informal resolution. If informal resolution is not possible, disputes shall be resolved through binding arbitration or small claims court.

Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive your right to participate in class action lawsuits or class-wide arbitration.

Severability and Entire Agreement

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.

These Terms of Service, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and Ember Roast regarding our services.

Questions About These Terms

If you have questions or concerns about these Terms of Service, please contact us. We're here to help clarify any aspects of our service terms that may be unclear.