Impressum

Legal information and statutory disclosures in accordance with applicable regulations

Contact Information

General Inquiries

For general questions, subscription support, or product information, please use our contact form.

Contact Form →

Alternative Contact Methods

You may also reach us through the contact details provided on our main website's contact section.

Responsible Persons

Content Responsibility

Responsible for the content of this website in accordance with applicable media laws:

Ember Roast Management Team

Technical Administration

Technical operation and maintenance of this website:

Ember Roast Technical Department

Data Protection Officer

For questions regarding data protection and privacy, please refer to our Privacy Policy or contact us through our contact form.

Professional Regulations

Industry Memberships

• Specialty Coffee Association
• Fair Trade Certification
• USDA Organic Certification

Applicable Regulations

Our business operations are conducted in compliance with applicable food safety regulations, consumer protection laws, and e-commerce regulations in the jurisdictions where we operate.

Liability Disclaimer

Content Liability

We make every effort to ensure the accuracy and currency of the information provided on this website. However, we cannot guarantee that all content is completely accurate, complete, or up-to-date at all times.

According to statutory provisions, we are responsible for our own content on these pages. However, we are not obligated to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity.

Liability for Links

Our website may contain links to external websites over which we have no control. We therefore cannot accept any liability for this external content. The respective provider or operator of the pages is always responsible for the content of the linked pages.

The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. However, permanent monitoring of the content of the linked pages is not reasonable without concrete evidence of an infringement. If we become aware of legal violations, we will remove such links immediately.

Product Information

We strive to provide accurate descriptions of our coffee products and services. However, we do not warrant that all product descriptions, images, or specifications are completely accurate or error-free. Coffee characteristics may vary based on harvest conditions and roasting variables.

Limitation of Liability

Unless otherwise required by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of this website or our services.

Copyright Notice

Website Content

The content and works on these pages created by the site operators are subject to copyright law. The reproduction, editing, distribution, and any kind of use outside the limits of copyright require the written consent of the respective author or creator.

Third-Party Content

Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. Upon notification of violations, we will remove such content immediately.

Trademarks

Ember Roast and our logo are trademarks of our company. Unauthorized use of these trademarks is prohibited. All other trademarks mentioned on this website are the property of their respective owners.

Dispute Resolution

Consumer Dispute Resolution

We are committed to resolving any disputes with our customers amicably. If you have a concern or complaint, please contact us first so we can address it directly.

Online Dispute Resolution Platform

The European Commission provides a platform for online dispute resolution, which can be found at ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Alternative Dispute Resolution

We are committed to customer satisfaction and will work in good faith to resolve any issues that may arise. Please contact us through our contact form to discuss any concerns.

Data Protection

The protection of your personal data is important to us. We process personal data in accordance with applicable data protection regulations. For detailed information about how we collect, use, and protect your data, please refer to our comprehensive Privacy Policy.

View Privacy Policy

Questions or Concerns

If you have questions regarding this legal notice or any other legal matters concerning our website and services, please don't hesitate to contact us. We are committed to transparency and compliance with all applicable laws and regulations.