Privacy Policy
Last updated: December 18, 2025
Our Commitment to Your Privacy
At Ember Roast, we take your privacy seriously. This Privacy Policy describes how we collect, use, protect, and share information about you through our website and services. We believe you should understand what information we collect and how we use it before engaging with our services.
Your trust matters to us, and we're committed to being transparent about our data practices. This policy applies to all visitors and users of our website and services.
Information We Collect
Information You Provide to Us
We collect information you voluntarily provide when you:
- • Fill out contact forms or inquiry forms on our website
- • Subscribe to our coffee subscription services
- • Register for workshops or corporate programs
- • Communicate with us via email or other channels
This information may include your name, email address, phone number, delivery address, payment information, and any other details you choose to provide.
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- • IP address and browser type
- • Device information and operating system
- • Pages visited and time spent on each page
- • Referring website and exit pages
- • Date and time of your visit
Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about our use of cookies, please review our Cookie Policy.
How We Use Your Information
To Provide Our Services
We use your information to process subscriptions, fulfill orders, deliver coffee shipments, organize workshops, and provide customer support.
To Communicate With You
We send transactional emails about your orders, respond to inquiries, and may send you updates about our products and services if you've opted in to receive them.
To Improve Our Website and Services
We analyze usage patterns to understand how visitors interact with our site, identify areas for improvement, and enhance user experience.
For Marketing Purposes
With your consent, we may use your information to send promotional materials, special offers, and news about our coffee offerings.
For Security and Fraud Prevention
We monitor for suspicious activity and take measures to protect our website and users from fraudulent behavior.
For Legal Compliance
We may use your information to comply with legal obligations, enforce our terms, and respond to law enforcement requests.
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We work with third-party companies that help us operate our business, such as payment processors, shipping companies, email service providers, and analytics platforms. These providers only receive the information necessary to perform their services.
Business Transfers
If Ember Roast is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required by law, court order, or to protect the rights, property, or safety of Ember Roast, our users, or others.
With Your Consent
We may share your information with other parties when you have given us explicit permission to do so.
Data Security and Protection
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. Our security measures include:
- • Encryption of data in transit using SSL/TLS technology
- • Secure storage of personal information on protected servers
- • Regular security assessments and updates
- • Access controls limiting who can view personal data
- • Employee training on data protection practices
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:
- • The nature and sensitivity of the information
- • The purposes for which we process the information
- • Legal and regulatory requirements
- • Potential need for the information in legal proceedings
When we no longer need your personal information, we will securely delete or anonymize it.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Right to Access
You can request a copy of the personal information we hold about you.
Right to Rectification
You can ask us to correct inaccurate or incomplete personal information.
Right to Erasure
You can request that we delete your personal information in certain circumstances.
Right to Data Portability
You can request a copy of your personal information in a structured, commonly used format.
Right to Object
You can object to certain types of processing, such as direct marketing.
Right to Withdraw Consent
Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us through our contact form. We will respond to your request within a reasonable timeframe.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided on our Contact page. We will process your request promptly and in accordance with applicable laws.
Contact Us About Your DataChildren's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate measures to ensure your information receives adequate protection wherever it is processed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the date at the top of this policy and, where appropriate, provide additional notice.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out. We're committed to addressing your privacy concerns promptly and transparently.
Get in Touch